Stalida, Greece
Agiou Ioanni 11
N/A
+302897033228
Go there! It's the 2nd time I rent from them this year, as I was happy the 1st time. I appreciate the free upgrade, although it is low season, but still it is a nice gesture. The car was good and looked new, the personnel was friendly, I will be visiting again next year!
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We booked our rental with Royal via a comparison site. We got the vehicle in Heraklion, a nice Fiat Panda, leaving it in Chania with no issues, all worked out well. Staff was polite, they tried to sell us a full insurance but we already had our own. Smooth and professional service.
God service at very cheap price, a nice Aygo with 15000kms was provided. My flight was delayed but staff was kind enough to wait for me at 2am. 5star service from Royal.
We had a nice trip in Crete, however, we had a very bad experience when dropping off the car. The hostess asked us to pay 450 for a damage we never made. 1) The check has been done by night, without any lights and without considerations of previous rental reports and hence previous reported damages. As a result, almost nothing had been stated by the hostess, nor visible by ourself. They recommended us to make pictures, however, except for the back of the car which was under the lights, we have not been able to take any pictures because of the dark. 2) We found a picture taken on the 3rd day of our trip with the existing damage. To our knowledge, we have never been in a situation to make that damage within the two first days. 3) Not surprisingly, the company did not want to show us the report from the last(s) rental(s), on the basis of data privacy. It is quite easy to anonymise a report while showing the date, damages etc. One more evidence telling us CreteRoyal lack of honnesty and is using damages/fees as a real source of revenue.
They pull you off, don't rent there Anything!
Great experience!!
Accurate efficient and accommodating car/bike rental agency. Most helpful with good English and German.
Deli
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