Igoumenitsa, Greece
Ag. Apostolon 63
N/A
+30 2665026100
One of the worst customer service I have ever experienced. I booked 2 rooms for one night with breakfast included. When we arrived at the hotel the lady refused to respect the included breakfast even though we showed the confirmation email which stated it. She insisted we had to pay an additional 30% of the price we paid for the rooms in order to receive the full service. She refused to try to understand what had happened or resolve the situation, so we asked to speak to the manager, which she also refused. Finally the owner came an hour and a half later. When he arrived he said, "It's your problem, not mine," and refused to give us the breakfast service that was clearly listed in our receipt invoice. This simple issue turned into a huge waste of time, so we called the booking agency Agoda which tried to call the hotel but apparently the hotel refused to talk to them so the agency offers to reimburse us. I've never seen a hotel that didn't care at all about respecting its guests. This one didn't even do the absolute minimum of providing the services listed in our receipt, avoid if you can.
like
Great place and quiet.
Good budget hotel good food and good service
The size of the room was ok but the hotel is old and cannot justify a price for a 76 euros for a single rrom The breakfast was poor and the bread 2 days old at least, you had to put it in the toaster to be edible. I wouldnt recommend it at all!!
The hotel even provides breakfast bags in case of early departure, which is very convenient
The worst hotel near the port of igoumenitsa. Excessive cost in relation to the services provided. The room was as dirty as the restrooms. Unfriendly and unprofessional staff. Bad breakfast quality.
Well appointed room, although small, but at the price very good value for money. Shower needed a new head. Breakfast was ok. Staff were very helpful and pleasant.
Nice and clean rooms. Kind staff
Deli
The best companies in the category 'Deli'